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50 answers
01What is Session Savvy?
Getting started

Session Savvy brings the business side of photography into one place: clients, inquiries, bookings, questionnaires, communication, workflows, invoices, and payments. It helps you follow a client from their first hello through their session and delivery.

02Can I get started for free?
Getting started

Yes. You can create a Session Savvy account and get started without a credit card. Visit our pricing page for the current offer, then create your account when you’re ready.

03How does mini-session booking work?
Bookings & mini sessions

You create your mini-session offering, set available time slots, and share your booking page. Clients choose a time and book online, with payment connected to the booking. Your booking details stay organized in Session Savvy instead of scattered across DMs and spreadsheets.

04Can I customize my booking page?
Bookings & mini sessions

Yes. Add photos that show your work and details that explain the session. Include the location, what’s included, and anything clients should know before booking. Your booking page can reflect your offering rather than feeling like a generic appointment form.

05Which payment processor does Session Savvy use?
Invoices & payments

Session Savvy connects with Stripe so you can accept online payments for invoices and mini-session bookings. If you already use Stripe, you can connect your account. Review the connection and payment settings before sharing a live invoice or booking page.

06Can I collect a retainer or the full payment at booking?
Invoices & payments

Yes. Session Savvy supports collecting a retainer or full payment upfront for mini-session bookings. Choose the payment arrangement that fits your offering, and explain the amount due and any remaining balance clearly before clients book.

07Is Session Savvy just for mini sessions?
Getting started

No. Mini-session booking is one part of the platform. You can also manage clients, track sessions and workflows, send questionnaires and messages, create invoices, and collect payments. Explore the full toolkit to see how the pieces connect.

08Can I connect my website inquiry form to Session Savvy?
Clients & communication

Yes. You can build a customized inquiry form and embed it on your website. Submitted inquiries arrive in your Session Savvy dashboard, keeping new leads and their details together. Your website needs to support the form’s embed code.

09Can I send clients a questionnaire before their session?
Clients & communication

Yes. Create and send a questionnaire with the details you need: names, preferences, special requests, and session plans. Responses stay connected to the relevant client and session details, making it easier to prepare without digging through email threads.

10How do I get help if I’m stuck?
Directory & support

Send us your question or email [email protected]. Tell us what you’re trying to do, what happened, and the email address associated with your account. Please leave passwords and payment card details out of your message.

11Is Session Savvy suitable for a new photography business?
Getting started

Yes. You don’t need a full client roster to start getting organized. Begin with your first client, a simple session workflow, or a mini-session offering, then add more tools as your business needs them.

12What kinds of photographers can use Session Savvy?
Getting started

The client, session, questionnaire, and invoicing tools can support different photography specialties, including families, newborns, portraits, and weddings. Build your process around the details and milestones that matter to your own sessions.

13What should I set up first?
Getting started

Start with your business details and one real workflow. Add a client, create a session, and decide which details you need before the shoot. If mini sessions are your priority, build one offering and review the booking experience before sharing it.

14Do I have to move my whole business over at once?
Getting started

You can take a gradual approach. Start organizing new inquiries or your next set of sessions in Session Savvy while you finish existing work in your current system. Keep a clear record of which system holds each active job so nothing gets missed.

15Can you help me move information from another system?
Getting started

Contact us with the name of your current tool and the kind of information you want to move. We can help you understand the next step for your situation. Keep a backup of your original records before making changes; don’t send client files in your first message.

16Can clients choose from available time slots?
Bookings & mini sessions

Yes. Mini-session booking lets you set up multiple time slots and show availability on a booking page. Clients choose the available time that works for them, reducing the back-and-forth involved in coordinating a session.

18Can my clients book from their phones?
Bookings & mini sessions

Yes. Clients can browse mini-session availability and book from a phone or computer. Before announcing a session, open your booking page on your own phone to check that the photos, details, and booking options read clearly.

19What information should I put on a booking page?
Bookings & mini sessions

Include the date, location, session length, price, what clients receive, and how to prepare. Explain payment expectations and your own cancellation or weather policy. Clear information helps clients choose confidently and reduces follow-up questions.

20Can I use mini-session booking for seasonal events?
Bookings & mini sessions

Yes. Mini-session time slots work well for offerings such as fall portraits, holiday sessions, spring sessions, or studio mini days. Make each offering’s dates, location, styling, and included deliverables clear on its booking page.

21Does Session Savvy support booking confirmations and reminders?
Bookings & mini sessions

Yes. Mini-session booking includes automated confirmations and reminders. Review your setup and message details before opening bookings so clients receive the right information about their session.

22What should I check before opening bookings?
Bookings & mini sessions

Review your dates, times, location, photos, package description, and payment settings. Read the page as if you were a first-time client. Make sure the offering and policies match what you intend to provide before you share the link.

23What can I keep in a client record?
Clients & communication

Keep contact information, session history, preferences, and special requests together. A connected client record gives you context for your next conversation and helps you avoid asking returning clients for details you already have.

24Can I reuse emails instead of writing every reply from scratch?
Clients & communication

Yes. Email templates let you reuse the messages you send often, such as inquiry replies, preparation information, and follow-ups. Review the client-specific details before sending so each message still feels personal.

25What’s the difference between an inquiry form and a questionnaire?
Clients & communication

An inquiry form helps a potential client make first contact and tell you what they’re looking for. A questionnaire gathers more detailed information to plan a session. Use the first to start a conversation and the second to prepare for the work.

26How can I keep track of returning clients?
Clients & communication

Use the client’s existing record as your starting point. Review their session history and notes before planning the next shoot, and update anything that has changed. Keeping the history together makes the experience more personal.

27How can I stay on top of new inquiries?
Clients & communication

Review your inquiry dashboard regularly and give each lead a clear next step. Use a reply template as a starting point, personalize it, and add a follow-up task when needed. The goal is a consistent process rather than relying on memory.

28Can I create and send invoices through Session Savvy?
Invoices & payments

Yes. Create an invoice using the client and session details in your workspace, then send it to the client for review and payment. Billing stays connected to the rest of the job instead of living in a separate spreadsheet.

29Can I track outstanding balances?
Invoices & payments

Yes. Invoicing helps you keep track of what has been billed and what remains outstanding. Review balances alongside the relevant client and session so your next payment conversation has the right context.

30Where can I find current pricing and payment fees?
Invoices & payments

Visit our pricing page for the current Session Savvy offer. Review Stripe’s terms for your connected account as well. If you’re unsure how costs apply to your setup, ask us before taking payments.

31Can I connect a Stripe account I already have?
Invoices & payments

Yes. Session Savvy supports connecting an existing Stripe account. Make sure you connect the account for the business that should receive the payments, and review its status and settings before accepting a client payment.

32What should I do if an online payment doesn’t go through?
Invoices & payments

Check the invoice or booking status and your connected Stripe account before asking a client to try again. If you still need help, contact us with the time, the error message, and which invoice or booking was involved. Don’t send card numbers or ask the client to make repeated attempts without checking the status.

33Does Session Savvy help track gift cards?
Invoices & payments

Yes. Gift card tracking is part of the toolkit, helping you keep purchases and redemptions organized. Keep gift card details and remaining balances up to date so you can answer a client’s question without searching through old notes.

34What is a photography workflow?
Planning & workflows

A workflow is the sequence of steps you follow for a job, from inquiry and booking to preparation, the shoot, editing, and delivery. Session Savvy helps you track that process so each session has a visible next step.

35Can I organize sessions around my own process?
Planning & workflows

Yes. Session Savvy’s session management is designed around personalized workflows. Start with the steps you actually use and adapt them to your business instead of making your business fit an unfamiliar process.

36Can I track editing and delivery progress?
Planning & workflows

Yes. Track each session’s progress through your workflow, including editing and delivery milestones. That gives you a clearer view of what is waiting, what is underway, and what needs attention next.

37Is there a calendar for my sessions?
Planning & workflows

Yes. Session Savvy includes a calendar connected to client information, communication, and workflows. It gives you a place to review upcoming work alongside the details that make each session different.

38Can I keep a task list for session preparation?
Planning & workflows

Yes. Tasks and workflows help keep preparation steps visible. Use them for things like reviewing a questionnaire, confirming the location, preparing equipment, and checking what still needs to happen before the session.

39Should every kind of session follow the same workflow?
Planning & workflows

Not necessarily. A wedding and a short portrait session may have very different planning needs. Use a simple shared foundation, then tailor the steps and client questions to the kind of work you are delivering.

40How detailed should my first workflow be?
Planning & workflows

Start with a small set of meaningful milestones: inquiry, booked, prepared, photographed, editing, and delivered. Add more detail when it solves a real problem. A short process you keep updated is more useful than a complicated one you stop using.

41Does Session Savvy include client galleries?
Galleries & delivery

Yes. Session galleries are part of the Session Savvy toolkit, helping you keep the client experience connected through delivery. You can explore galleries alongside your session and client management tools.

43Does tracking my editing workflow mean Session Savvy edits my photos?
Galleries & delivery

Tracking editing means keeping that stage of the job organized. Use your photo-editing tools to do the creative work, and use Session Savvy to keep the session’s progress, client details, and delivery steps together.

45What should I include in a gallery delivery message?
Galleries & delivery

Thank the client, share the gallery link, and explain what to do next. Include any relevant download instructions, selection deadlines, or package details that apply to your offering. A reusable email template can help you keep the message consistent.

46Is a photographer directory profile free?
Directory & support

Yes. You can create a free photographer profile in the Session Savvy Photographer Directory without a paid plan. It gives future clients another place to find your work, specialties, service area, and website.

47What can I share on my photographer profile?
Directory & support

Use your profile to introduce your photography business, show your work, and describe your specialties and service area. Include your website so people who discover you can learn more about your work and your booking process.

48How do I get started with the photographer directory?
Directory & support

Create your Session Savvy account to get started with a free photographer profile. You can also browse the directory to see how photographers introduce their work.

49What should I include when asking for help?
Directory & support

Tell us the email address associated with your account, what you were trying to do, and what happened instead. Include the wording of any error and whether you were on a phone or computer. Keep passwords, payment card information, and unnecessary client details out of the message.

50Can I suggest a feature or ask a question that isn’t listed?
Directory & support

Absolutely. Ask your own question or send us an idea. Explain what you’re trying to accomplish and what would make the process easier. Your real-world experience helps us understand what photographers need.

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